Access & Facilities

This page provides an overview of our facilities and accessibility information.

If you have any special requirements, call us on 0844 856 3797 and we'll help you plan your visit. Lines are open 09:00–13:30 Monday to Friday, and there is a voicemail service available at other times.

Many of our staff are trained in disability and autism awareness and will be happy to help if you need advice during your visit. Ask at the front desk for an information sheet containing the layout of the museum – a large print version is available on request.


Useful documents

Accessibility at a glance

  • There are seating areas located on every floor.
  • A limited number of quiet spaces are also available on request; if you require one during your visit, please speak to a member of staff, who can check the availability and location for you.
  • A small number of wheelchairs available for use in the museum. These can be booked in advance by calling 0844 856 3797.
  • Induction Loop facilities are located at the Box Office on the Ground Floor and on Level 6, in the BFI Mediatheque.
  • All assistance dogs are welcome.
  • Access to the Museum from the front of the building is via a level entrance and automatic barrel doors.
  • Access from the car parks at the rear of the building is via push-button automatic doors which open into a short link connecting the main Museum building with Pictureville Cinema. The doors leading into the Museum from this link are not unlocked until the Museum opens.

Toilets and baby changing facilities

  • Toilets are located on the Lower Ground Floor, Ground Floor, Levels 3 and 5, and in Pictureville Cinema.
  • Easy access toilets are located on the Ground Floor, Levels 3 and 5, and in Pictureville Bar.
  • Our Ground Floor easy access toilet has a small Sturdy Station changing table.
  • There are a number of Changing Places located throughout Bradford city centre; our nearest one is in City Park.

Lifts

Our main lift can be accessed from the museum foyer and goes to all floors. There is also a secondary lift, but this is restricted to the Lower Ground Floor, Levels 1, 3 and 5. Both lifts have audio announcements, Braille and/or raised buttons.


Accessible Parking

There are three parking spaces for blue badge holders at the front of the Museum. These have a maximum stay time of 4 hours. There is space for car and coach drop-off directly outside the entrance.

The nearest car parks are Sharpe Street and Radwell Drive, at the rear of the Museum. These car parks are council-operated, and charges will apply.

You can find out more about parking on our Getting Here page.


Shop

Our Museum shop is situated in the foyer just behind the Box Office and is wheelchair accessible. Our retail staff will be happy to help should you require any assistance.


Places to eat

Media Café

The Media Café is on the Ground Floor, opposite the shop and Box Office. There are two heights of tables to accommodate wheelchair users, all seating is moveable, and booster seats are available.

Picnic Area

If you would prefer to bring your own food, the White Room picnic area is located past the IMAX entrance, near to the Life Online gallery. It seats approximately 30 people.

This area has fixed tables and moveable seating, with enough space for several wheelchair users.

Please note that this area is used for pre-booked groups during the school term and may not always be available for use. Please speak to a member of staff, who will be able to help you find an alternative seating area.


Cinemas

IMAX

  • Access to the IMAX theatre from the Ground Floor is via a staircase. There is an additional entrance on Level 5 for visitors with accessibility requirements. If you wish to access the auditorium from Level 5, please speak to a member of our Box Office team who will be able to help you.
  • We have single spaces for wheelchair users which are situated on the balcony (access via Level 5); there are accompanying seats alongside.
  • A Williams hearing system is fitted in the theatre for guests with hearing impairments. Please ask at the Box Office.
  • Booster seats are available if required – please ask a member of staff.
  • Toilet facilities are available on Level 5, including easy access (inside the Animation Gallery). You must inform an usher if you wish to use the toilet facilities so they can let you back in to the auditorium through the Level 5 IMAX door.

Pictureville Cinema

  • Access to Pictureville Cinema is through the link which connects the main building to Pictureville, and a short staircase with wheelchair lift. Please inform a member of staff if you need to use this lift.
  • Pictureville Cinema has audio description and Dolby Screen Talk subtitling for selected screenings. The Picturehouse website lists the latest screenings with audio description and subtitles, or you can call the Box Office on 0871 902 5756 for more information (lines open 09:30–20:30 daily).
  • Pictureville Cinema has a Sennheiser hearing and loop system. Please ask at the Box Office if you need to use these facilities.
  • There are two spaces for wheelchair users, and booster seats are available – please ask a member of staff.
  • Easy access toilets are situated in Pictureville Bar, just outside the cinema.

Cubby Broccoli Cinema

  • Access to the cinema entrance is by stairs or either public lift, although the front lift is closer to the cinema. Please note that if you are visiting the cinema after the Museum has closed, the lifts will be temporarily off and you must inform a member of staff if you require lift access.
  • From the cinema doors, there is a ramped entrance/exit to the auditorium and seating for four wheelchair users.
  • Cubby Broccoli Cinema has a Williams hearing system and booster seats are available – please ask a member of staff if you need to use these facilities.
  • There are no toilet facilities in this area – the nearest are on the Ground Floor. 
  • Please note that if you are watching a film during the day and you leave to use the toilet facilities, the door will shut behind you. It requires a code to be opened from the outside, so you must speak to a member of staff who will let you back in. This is a measure to prevent other Museum visitors walking into the auditorium during the film.